FAQs

🛍️ Orders & Products

1. Are your products authentic?
Yes. All products sold on MediCart are sourced from trusted Australian suppliers to ensure quality and authenticity.

2. Do I need a prescription to purchase?
No. MediCart only sells non-prescription health and wellness products.

🚚 Shipping & Delivery

3. Where do you ship from?
Orders are dispatched from Australia.

4. How long does delivery take to South East Asia Region?
Based on Sendle international shipping services:

👉 Estimated delivery time:

• Standard delivery: 7–14 business days
• Remote or peak periods: up to 20 business days

5. How much does shipping cost?

Shipping depend on parcel weight calculated at checkout.

6. Can I track my order?
Yes. Once your order is shipped, you will receive a tracking number via email.

🔄 Returns & Issues

7. Can I return my order?
For hygiene and safety reasons, we do not accept returns for opened products.

Returns are accepted only if:

• The item is damaged
• You received the wrong product

8. What if my order is damaged or incorrect?
Please contact us within 7 days with photos, and we will arrange a replacement or refund.

💳 Payments

9. What payment methods do you accept?
We accept:

• Credit/Debit Cards
• Secure online payment methods via Shopify

⚠️ Health & Safety

10. Can I rely on your product information as medical advice?
No. All information provided is for general use only. Always consult a healthcare professional if unsure.